Delivery Arrangements & Terms

Delivery arrangements & terms and conditions

All of our products use SF Express frozen express, and the entire cold chain of point to point is kept refrigerated to ensure the delicious taste of the product.  

Customers can deliver the products according to their needs. However, due to the epidemic situation, SF Express can also provide designated delivery times. Therefore, the delivery will have a phone call to confirm the delivery time. Please pay attention. At the same time, if you want to track the product delivery arrangement, you can use the 12 to 13-digit barcode number on the waybill to track the shipment, SF Express Tel: 2929 2929.

1. Delivery area 

Hong Kong, Kowloon and New Territories (except Lantau Island, outlying islands, Tung Chung and Ma Wan). Delivery service is not applicable to any controlled area, hotel room or overseas. 

2. Typhoon or heavy rain 

When the No. 8 typhoon signal or black rainstorm is hoisted, the delivery service will be suspended and the delivery time will be arranged separately. 

3. Delivery date 

After confirming the order, it will be delivered within two to three days, or after receiving the order, it will communicate with the customer to determine the delivery date. 

4. Other 

Delivery service is not applicable to buildings that cannot be reached by elevators. Customers will be notified to pick up the goods when they arrive. 

5. If you or the consignee fails to receive the ordered goods within the agreed time and date and needs to re-ship the goods, we reserve the right to charge the customer an additional delivery fee. In case of any dispute,   Aqua Millenium  reserves  the right of final decision. 

6. The picture is for reference only, and the actual product shall prevail. The product does not accept return or exchange. 

7. All purchases of HK$300 or more can enjoy free delivery service, if the purchase is less than HK$300, the shipping fee of HK$75 per item will be charged.